Conducted user research to uncover inefficiencies and ineffectiveness in employee and administrative processes. Using the Design Thinking methodology, I involved users throughout the project to ensure the solution aligned with their real needs and challenges. I translated insights into a digital platform that improved scheduling, time tracking, and document access. My responsibilities included creating wireframes, developing interactive prototypes, and designing the platform’s visual identity to deliver a user-friendly and consistent experience. The final concept helped streamline workflows and improved internal communication across the organization.